1. Applicability
These terms and conditions apply to all services and agreements you enter into with VB Keycare, located in Formentera del Segura, Spain.
2. Our Services
VB Keycare offers keyholding, property management, and web design. An offer, agreement, or confirmation will always clearly describe which services we perform for you and at what price.
3. Prices and Payment
- All prices include Spanish VAT (IVA).
- For web design projects: 50% in advance, 50% upon completion.
- For keyholding and property management, a payment term of 14 days after the invoice date applies, unless otherwise agreed.
4. Your Obligations
You ensure that we receive the information, access, and resources necessary to properly perform our services (e.g., keys or access credentials).
5. Liability
- We perform our services with due care.
- VB Keycare is not liable for damages beyond our control, such as burglary, natural damage, or technical malfunctions.
- Any liability is limited to the amount of the invoice for the service concerned.
6. Cancellation and Termination
- For web design projects: cancellation is possible as long as the project has not yet started. In case of cancellation after the start, we will charge for the hours already worked.
- For keyholding and property management: termination is possible, after the first year, on a monthly basis, with a notice period of 1 month.
7. Force Majeure
In the event of force majeure (e.g., natural disaster, serious illness, internet or power outage), VB Keycare may temporarily suspend or adjust the performance of its services.
8. Complaints
Do you have a complaint? Please inform us immediately. We will do our utmost to find a solution together.
9. Applicable Law
Spanish law applies to our services and agreements.
10. Contact Details
VB Keycare
Calle Jacarilla 17B (no visiting address)
03179 Formentera del Segura
E-mail: kennismaken@vbkeycare.com